Staffware's new interactive web enablement marks the launch of Staffware eSolutions. This powerful addition to Staffware's Customer Relationship Management (CRM) system enables new and existing customers to focus on the broad sharing of information using the Internet as a medium to communicate with customers and employees.

Internet users can check the Web Bulletin Board to see "What's New". Separate bulletin boards can be created for Customers and for Employees. From the Web and with a valid password, reps can view any and all Account information such as opportunities, orders, contacts and notes.

Staffware allows customers with valid passwords to access their own accounts via the Web to verify order shipment and customer service status. Customers can get up-to-the-minute status on their orders to know exactly which items have been shipped and when, including shipment status, tracking numbers, ship dates, etc. This customer "self-service" also allows customers to submit service requests directly into Staffware's Customer service Incident Tracking system.

New lead information collected from the Web feeds directly into Staffware creating new client records. These new interests can also request to be placed on regular mail tracks or request a call from a sales rep.

Automated processes can be set up to provide direct follow-up, e-mail notification of interested parties, and assignment of leads and responsibilities to appropriate team members without human intervention.

Other Staffware eSolution applications and development include shopping cart, credit card verification, and automated account profile capabilities.